Refund policy
Returns
Due to hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used cosmetic products.
If your item arrives:
- Damaged
- Faulty
- Incorrect
please contact us within 48 hours of delivery by emailing:
Please include:
- Your order number
- Photographs of the item
- A description of the issue
If approved, we will arrange either:
- a replacement, or
- a full refund.
Refunds are processed back to the original payment method within 5–10 working days after approval.